Change and return policy
Order cancellation
If the online order has been completed, but the product has not been shipped yet, you can call +30 210 27 544 02 and we will cancel your order.
Product Return / Replacement
It is possible to return due to a defective product or due to an error in your order (for example if you received a product other than the one you ordered). To complete the return of the item it is necessary to meet the following conditions:
1. Returns of products can be accepted within 14 days from the date of receipt.
2. The product must have been purchased exclusively from www.marytheotoki.com.
3. The defective product is replaced only with the same product or with any other by agreement.
3. Contact us at info@marytheotoki.com or at +30 210 27 544 02, to clarify the details of the return. When contacting you should know the purchase receipt number and product name.
4. Pack the product so that it is protected during shipment.
5. In case the product has a defect or a mistake has been made in your order, send the parcel with the courier company that we will indicate to you using the customer code that we will indicate to you and the shipping costs will be borne by us.
Please note that the return shipping costs are charged by our company only in case of our own mistake or defective product. In any other case the costs are borne by the customer.
The return process has an average duration of 10 working days. For more information call +30 210 27 544 02.
